1. Introduction

3G Foodservice, LLC, doing business as Expo Kitchen (“we,” “us,” or “our”), operates the website expokitchenspace.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or interact with our Site.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site.

2. Information We Collect

2.1 Information You Provide to Us

We may collect any information you voluntarily submit through the Site, including but not limited to:

• Full name, email address, phone number, and mailing address
• Business name, business type, and business contact information
• Licensing, certification, permit, or insurance documentation
• Food handling or health department credentials
• Uploaded files, documents, images, or other attachments
• Dietary, allergen, or food preparation information
• Scheduling preferences, availability, or booking requests
• Any other information you choose to provide through forms, surveys, questionnaires, or direct communications

The specific information collected may vary depending on the forms available on the Site at any given time. We reserve the right to add or modify forms and the information collected through them without prior notice, though material changes to this Privacy Policy will be communicated as described in Section 11.

2.2 Information Collected Automatically

When you visit the Site, we and our third-party service providers may automatically collect certain information, including but not limited to:

• IP address, browser type, browser version, and operating system
• Device type, screen resolution, and device identifiers
• Referring URL, pages visited, time spent on pages, and clickstream data
• Geographic location (city, state, country) inferred from IP address
• Scroll depth, mouse movements, clicks, taps, and other interaction data
• Session recordings, heatmaps, and behavioral analytics data
• Search queries used to find or navigate the Site
• Date and time of visits and frequency of return visits

2.3 Cookies and Tracking Technologies

We use cookies, pixels, tags, web beacons, local storage, and similar tracking technologies to collect information and improve the Site. These technologies may be deployed by us or by third-party partners and may include:

• Essential cookies required for Site functionality (e.g., WordPress session cookies)
• Analytics cookies and tags (e.g., Google Analytics, Google Tag Manager, Hotjar, Microsoft Clarity, or similar tools)
• Advertising and retargeting pixels (e.g., Meta Pixel, TikTok Pixel, Google Ads, Microsoft Advertising, Pinterest Tag, Snapchat Pixel, LinkedIn Insight Tag, X/Twitter Pixel, or similar platforms)
• Email marketing tracking pixels (e.g., Mailchimp, Constant Contact, Klaviyo, HubSpot, ActiveCampaign, or similar platforms)
• Session recording and user experience analytics tools (e.g., Hotjar, Crazy Egg, FullStory, Lucky Orange, Microsoft Clarity, or similar platforms)
• A/B testing and personalization tools
• Customer relationship management (CRM) tracking tools
• Chat, chatbot, or messaging platform integrations

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality. Some browsers support “Do Not Track” signals; however, the Site does not currently respond to Do Not Track signals, as there is no industry-standard method for compliance.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• To respond to inquiries and communicate with you about our services
• To process and manage booking requests, applications, or reservations
• To send marketing communications, promotional materials, newsletters, and updates (you may opt out at any time)
• To deliver targeted advertising and retargeting campaigns across third-party platforms
• To build custom and lookalike audiences for advertising purposes
• To analyze Site traffic, user behavior, and engagement through analytics tools
• To conduct session recordings, heatmap analysis, and user experience research
• To perform A/B testing and optimize Site content and performance
• To measure and attribute advertising performance and return on ad spend
• To maintain, improve, and secure the Site
• To comply with legal obligations and enforce our terms

4. Sharing and Disclosure of Information

We do not sell your personal information to third-party data brokers. However, we may share your information with the following categories of third parties:

4.1 Advertising and Social Media Platforms

We share data with advertising platforms for the purpose of delivering, measuring, and optimizing advertisements. This includes sharing data through tracking pixels, conversion APIs, and similar integrations with platforms such as Meta (Facebook/Instagram), Google Ads, Microsoft Advertising, TikTok, Pinterest, Snapchat, LinkedIn, X (Twitter), and other advertising networks. Under certain state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), the transmission of user data to advertising platforms through tracking technologies may be classified as “sharing” of personal information for cross-context behavioral advertising purposes.

4.2 Analytics and User Experience Providers

We share data with analytics providers (e.g., Google Analytics, Hotjar, Microsoft Clarity) and similar tools that help us understand how visitors use the Site, including through session recordings, heatmaps, and behavioral analytics.

4.3 Email and Marketing Service Providers

We share contact information with email service providers and marketing platforms to send communications, manage subscriber lists, and track email engagement.

4.4 Website and Technology Service Providers

We share data with our hosting provider, WordPress plugin providers, CDN providers, form processors, and other technology vendors that support the operation of the Site.

4.5 Legal and Compliance

We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.6 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as permitted or required by applicable law. Information collected through third-party platforms (such as analytics and advertising tools) is retained in accordance with those platforms’ respective data retention policies and settings. Information you submit directly through the Site (such as form submissions) is retained indefinitely unless you request deletion. You may request deletion of your personal information by contacting us at info@expokitchenspace.com.

6. Children’s Privacy

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at info@expokitchenspace.com.

7. Your Privacy Rights

7.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information.
• Right to Opt Out of Sharing: You may opt out of the “sharing” of your personal information for cross-context behavioral advertising purposes. As described in Section 4.1, our use of advertising pixels and similar technologies may constitute “sharing” under the CCPA/CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at info@expokitchenspace.com. We will verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf.

7.2 Virginia Residents (VCDPA)

If you are a Virginia resident, you have the following rights under the Virginia Consumer Data Protection Act:

• Right to access, correct, and delete your personal data
• Right to obtain a portable copy of your personal data
• Right to opt out of the processing of personal data for targeted advertising, sale, or profiling

To exercise these rights, contact us at info@expokitchenspace.com. If we decline your request, you may appeal the decision by contacting us at the same email address.

7.3 All Users

Regardless of your location, you may:

• Opt out of marketing emails by using the unsubscribe link in any email or by contacting us directly
• Manage cookie preferences through your browser settings
• Request access to, correction of, or deletion of your personal information by emailing us at info@expokitchenspace.com

8. Third-Party Links and Services

The Site may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us at:

3G Foodservice, LLC DBA Expo Kitchen

622 King Street, Portsmouth, VA 23704

info@expokitchenspace.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page and may provide additional notice through the Site. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.